Aardvark Clay & Supplies at 1400 East Pomona Street, Santa Ana, CA 92705

Full information about Establishment "Aardvark Clay & Supplies" at 1400 East Pomona Street, Santa Ana, CA 92705

Establishment  

Contacts

Address:
1400 East Pomona Street, Santa Ana, CA 92705
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Phone number:
+1 714-541-4157

Website:
aardvarkclay.com

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Establishment  

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Opening times

Monday 08:00am — 05:00pm
Tuesday 08:00am — 05:00pm
Wednesday 08:00am — 05:00pm
Thursday 08:00am — 05:00pm
Friday 08:00am — 05:00pm
Saturday 08:00am — 12:00pm
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Reviews

  • Lillian Elizabeth
    ★ ★ ☆ ☆ ☆
    UNRELIABLE CUSTOMER SERVICE OVER THE PHONE. The store offers great supplies and good variety of clay and glaze materials in person. The friendly staff is knowledgeable in the store. However, the customer service is lacks on large phone orders. I waited weeks on a large order of clay to be delivered--a bit long to wait. The first day it was delivered, more than half the clay had been "misplaced". It took another 3 weeks, and 2 more deliveries to get all the clay, and still, 2 boxes are missing. When the clay is delivered, the truck driver makes no effort to call me to let me know the clay is there, they just dump it with any random person who happens to be nearby and is willing to sign for it. This means that clay can get stolen and that I don't get to check that things are in order. I am frustrated with this time and again. With each delivery, I ask them to call me in advance to tell me when things are going to be delivered--they say they will. They don't call me. They don't even notify me the day before to be sure I'm around. It takes me multiple calls each week to get answers on simple things such as a delivery date, and even then, they never call back. They have a bad habit of not communicating and thinking it's okay. I'm frustrated!!! Aardvark has so many great things, but professional, standard delivery practices are not included.
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